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Due to the handcrafted nature of our products, please allow 2-4 business days before shipping out. Some products are made to order and need resting time for the soy wax to completely settle.
Since most items are custom made at time of order, there are no returns on products. In the event of a damage claim, please notify us within 7 days of receiving your order.
For the use of standard cotton wicks, always trim wicks to 1/4″ before use. Always keep candles free of any foreign objects including flammable items, books, blinds, curtains, clothing. Only use candles on even flame resistant surfaces. Upon using candles, never allow burning for more than 4 fours at a time. Candles should not be used after 1/4″ wick remains. Only use candles when supervision and NEVER leave a burning candle unsupervised. Keep burning candles away from air currents such as ceiling fans and drafts.
If you are a customer with a registered account, your personal information can be accessed by:
Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access
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